Customer
Service

At NatureWise we care about your journey to health and vitality — we really do! That journey often requires some extra support along the way, so we offer a team of highly trained customer care representatives to help guide you.

Our friendly, knowledgeable staff is located in Ashland, Oregon, ready to provide answers to your questions, assist with product information, or to lend an ear when you need it. We foster a strong connection with our customers as we provide personal, one-to-one support. It’s part of what makes NatureWise a different kind of company.

Do any of the products contain artificial ingredients?

No. All NatureWise products are 100% natural.

Are any of the products non-GMO, vegan, or gluten-free?

NatureWise is committed to sourcing the best ingredients, including many that are non-GMO, vegan, and gluten-free. We clearly indicate these features in product descriptions to help you make the best choice for your health regimen.

Do any of the products contain caffeine?

Our Green Coffee Bean Extract 800 and UltraPure GCA® Green Coffee Bean Extract products each contain 20 mg of caffeine per serving, about the same amount as a cup of decaf coffee. Our NatureWise Whole Body Vitality beverage contains 84 mg of naturally-occurring caffeine, about the same as a cup of regular coffee.

How does NatureWise ensure product safety?

From raw ingredient to finished product, NatureWise maintains the highest industry standards. We use third party, independent laboratories to test all products for quality, potency, and safety. All of our products are manufactured in NSF certified facilities that maintain strict GMP standards.

Can I take more than one NatureWise product daily?

Yes, as long as you follow each product’s recommended usage. As with any dietary supplement, you should consult your healthcare provider before use, especially if pregnant, nursing, have a medical condition, taking medications, or have known adverse reactions or allergies.

Can I lose weight just by taking one of NatureWise’s weight management supplements?

While we certainly have had customers report losing weight without making any change to their diet or exercise routines, we strongly recommend that to optimize any weight loss plan you closely manage your diet and maintain a regular exercise regimen.

Return Policy

At NatureWise, we care about your health and wellness — and your satisfaction! If you’re not satisfied with your purchase for any reason, you may return it within 30 days of purchase for a full refund. We’ll even cover the shipping costs!

Simply email us at support@naturewise.com to initiate a refund. You will then receive a pre-paid shipping label to return the product to NatureWise. Once your return has been received, a credit or refund will be issued.

Please note: we can only issue refunds on products that were purchased directly from NatureWise.com. If you purchased through another online retailer, please contact them for your refund, as their own return policies will apply.

Where is the company located?

NatureWise is based in Ashland, Oregon.

Where are NatureWise products manufactured?

We know that as a discerning consumer only the best quality supplements make it on your shopping list, and we wouldn’t expect anything less. That’s why we proudly formulate and manufacture all NatureWise products in the USA by GMP and NSF Certified facilities.

Where do you sell your products?

NatureWise products are available on NatureWise.com and Amazon.com. In addition, NatureWise Whole Body Vitality is available at a growing list of retailers.

What is NatureWise’s relationship with Vitamin Angels?

NatureWise partnered with Vitamin Angels in Fall 2015 to help provide life-changing vitamins and minerals to women and children in need around the world. NatureWise makes a donation to Vitamin Angels for every bottle sold, and we offer opportunities for our customers to double the donation. Already, NatureWise donations have helped transform and improve thousands of lives.

Does the company offer any consultation?

One of the biggest advantages to buying NatureWise products is our industry-best customer service. Our customer service reps receive intensive training on our products and are able to help answer any question you may have just by calling (541) 201-3036 or 1-800-510-7207 between the hours of 9AM-5PM M-F PST.

Wholesale Opportunities

We invite you to learn more about starting a wholesale relationship with NatureWise.

Simply complete this form, and we will contact you to discuss opportunities and answer any questions you may have.

 

 

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